作者
標題 [情報] 4/24美國運輸部針對航班取消/延誤採取新命令
時間 Sun Apr 28 13:30:20 2024
標題 [情報] 4/24美國運輸部針對航班取消/延誤採取新命令
時間 Sun Apr 28 13:30:20 2024
※ 引述《Paravion (ElonMusk)》之銘言：
: 標題: [閒聊] 4/17阿聯酋航班取消退費安排
: 時間: Sun Apr 28 00:27:29 2024
: 今天終於打通阿聯酋客服了
: 我打美國客服 是一個印度口音客服接的
: 他說不能電話退款也不能到機場ticket office退款
: 只能從官網填refund request
: https://i.imgur.com/O1cpcW1.jpeg
: https://i.imgur.com/cmW3FZe.png
: https://i.imgur.com/lSmIo0Y.png
: 我的行程是 TPE-HKG-DXB-JFK 在官網訂和線上付款的
: 我問客服未使用的部分可以全部退款嗎 客服說可以
: 我還在refund form裡面問能不能把選位費也退給我QQ
: 目前就這樣 已提交退費申請 等待阿聯酋後續回覆
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: ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 172.56.195.87 (美國)
: ※ 文章網址: https://www.ptt.cc/bbs/Aviation/M.1714235252.A.673.html
: 推 Metro123Star: 飛個JFK這樣轉感覺很累XDD 04/28 01:42
: 其實原本是 4/17 TPE-HKG-DXB 4/20 DXB-JFK
: 我要去杜拜開會然後去紐約玩
: 結果4/17到香港接到航班取消通知 我旅伴本來要從KIX飛去DXB跟我會合的航班也取消
: 最後我改飛到KIX跟他會合再去JFK 那天飛了TPE-HKG-KIX-TPE-JFK 累爆
事主的行程是4/17, 不太確定是否適用美國運輸部於2024/4/24 公告的新規定
4/24美國運輸部針對航班取消/延誤採取新命令
Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds
of Airline Tickets and Ancillary Service Fees
https://bit.ly/44gtz6j
Biden-Harris Administration Announces Final Rule Requiring Automatic Refunds of Airline Tickets and Ancillary Service Fees | US Department of Transportation Rule makes it easy to get money back for cancelled or significantly changed flights, significantly delayed checked bags, and additional services not p ...
Under the rule, passengers are entitled to a refund for:
Canceled or significantly changed flights: Passengers will be entitled to a
refund if their flight is canceled or significantly changed, and they do not
accept alternative transportation or travel credits offered. For the first
time, the rule defines “significant change.” Significant changes to a
flight include departure or arrival times that are more than 3 hours
domestically and 6 hours internationally; departures or arrivals from a
different airport; increases in the number of connections; instances where
passengers are downgraded to a lower class of service; or connections at
different airports or flights on different planes that are less accessible or
accommodating to a person with a disability.
....
....
The final rule improves the passenger experience by requiring refunds to be:
Automatic: Airlines must automatically issue refunds without passengers
having to explicitly request them or jump through hoops.
Prompt: Airlines and ticket agents must issue refunds within seven business
days of refunds becoming due for credit card purchases and 20 calendar days
for other payment methods.
Cash or original form of payment: Airlines and ticket agents must provide
refunds in cash or whatever original payment method the individual used to
make the purchase, such as credit card or airline miles. Airlines may not
substitute vouchers, travel credits, or other forms of compensation unless
the passenger affirmatively chooses to accept alternative compensation.
Full amount: Airlines and ticket agents must provide full refunds of the
ticket purchase price, minus the value of any portion of transportation
already used. The refunds must include all government-imposed taxes and fees
and airline-imposed fees, regardless of whether the taxes or fees are
refundable to airlines.
The final rule also requires airlines to provide prompt notifications to
consumers affected by a cancelled or significantly changed flight of their
right to a refund of the ticket and extra service fees, as well as any
related policies.
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簡單說, 如航空公司嚴重延誤(國內超過3hrs/國際超過6小時)/取消航班, 且旅客不接受
航空公司之替代安排 (如可能安排2~3天後相同/不同路線班機至目的地), 那航空公司
必須"自動"退款,無須旅客提出 refund request.
採信用卡付款者: 需於 7個工作天退款
採其他方式付款: 需於20個日曆天退款
來看看國籍飛美國3家航空-華航/長榮/星宇
華航: https://imgur.com/xBLeZ3A
![[圖]](https://i.imgur.com/xBLeZ3Ah.jpg)
長榮: https://imgur.com/zkZ3gLA
![[圖]](https://i.imgur.com/zkZ3gLAh.jpg)
星宇: https://imgur.com/LL04jac
![[圖]](https://i.imgur.com/LL04jach.jpg)
1. 需自動退款,不是旅客上網填 refund request form.
2. 此外,國籍三家皆未公告退款包含govertment-imposed 及 carrier-imposed fee,
也就是政府徵收的如機場服務費...及航空公司附加費如燃油附加費/booking fee訂位/
選位費...等.
若國籍航空以後針對進出美國的機票退款,不予退還甚麼國際航線訂位費用的話,
遲早應該會有旅客至美國運輸部(DoT)申訴.
國際航線訂位費用概況可至前陣子貼文一覽究竟.
https://www.ptt.cc/bbs/Aviation/M.1713412866.A.7E1.html
[閒聊] 國際線訂位服務費 - Aviation板 - Disp BBS coolfish1103 是說，剛剛又看到漲價通知啦！臺灣民航局為什麼可以同意國內這幾家把「國際線訂位 服務費」這玩意獨立出來，還能在很多情況下不用退費？然後 YR 還能聯合一起漲。賣 機票就是你的業務，使用的訂位系統還要旅
當然,以上只適用進出美國或美國國內線.
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※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 36.228.158.7 (臺灣)
※ 作者: nyrnu 2024-04-28 13:30:20
※ 文章代碼(AID): #1cBTxmmv (Aviation)
※ 文章網址: https://www.ptt.cc/bbs/Aviation/M.1714282224.A.C39.html
推 : 美國消費者比較有保障1F 04/28 13:34
※ 編輯: nyrnu (36.228.158.7 臺灣), 04/28/2024 13:45:42推 : 漲知識了 國際航空多偷幾天也開心...真的是
*國籍航空2F 04/28 13:58
*國籍航空2F 04/28 13:58
推 : 希望有類似歐盟的EU261條款的補償4F 04/28 14:32
推 : 太好了...不然以前一堆只退點數後限期用完的...5F 04/28 16:09
→ : 不過我原本預計搭的4/20 DXB-JFK有飛 只是延誤
但我根本沒飛去杜拜 而且前面沒使用後面的應該不能用
這樣也算飛美國航班取消嗎6F 04/28 16:31
但我根本沒飛去杜拜 而且前面沒使用後面的應該不能用
這樣也算飛美國航班取消嗎6F 04/28 16:31
→ : 其實沒啥用，因為航空公司退你錢他就不用載妳了，跟歐盟EU261懲罰性條款不太一樣，主要就是保障你能快速拿到錢加上航空公司不能用代金券退款。9F 04/28 17:22
推 : 哪裡沒用 是因為亞洲多半延誤都會好好服務乘客 才會覺得沒差吧
歐美看一堆人遊記就都是 反正我給你個爛方案 要不要隨便12F 04/28 18:56
歐美看一堆人遊記就都是 反正我給你個爛方案 要不要隨便12F 04/28 18:56
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