Sent: Tuesday, May 27, 2014 11:50 AM
To: Victor.Wang (王勝立); MingYoung.You (游明陽);
Charles.Wu (吳長育); JiuMin.Li (李居珉);
Scott.Huang (黃啟任); Adrian.Garcia (亞俊);
David.Regueiro (任德培); Carolina.Mejia (馬雨婕);
F.Garcia (Francisco Garcia)
Cc: Andy.Yen; Juber.Chu (朱伯倫); Jessica.Ho; Adrian.Garcia (亞俊);
Simon.Yang (楊福林); Maple.Ting (丁曉楓);
Pony.Wang (王士維); MingChien.Chang (張明乾);
Young.Huang (黃彤揚); Anne.Chen (陳秀瑜);
Andy.Kuo@acti.com; Nash.Chou (周庭弘); Boris.Lin (林宜杰);
Christine.Lin (
林逸敏)
Subject: [ Updated Ticket ] [Ticket#CHD20140514000010] - new camera WDR turning things pink
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Dear All,
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This is an automatic e-mail reply to inform you that a case has been updated in ACTi Customer Help Desk. Please post any
Below is the Ticket Information for your reference.
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Below you can find your CHD ticket information.
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OEM SUPPORT
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OEM SUPPORT
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Contact Email: [url=mailto:acti.oem@gmail.com]acti.oem@gmail.com[/url]
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Dear MingYoung, Charles, Jiumin,
Any update?
"I have this case reporting that B87 could be having some white balance problems when turning on or increasing WDR level.
Customer reports image goes pink or blue as you will see in the report in the escalation folder. Other ACTi cameras in the same environment don't have this problem."
Thanks,
Adrian
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Ticket #
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Created Date
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Subject
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Status
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Priority
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FAE Assigned
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Sales In Charge
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CHD20140514000010
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2014-05-14 14:11:43
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new camera WDR turning things pink
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Wait for customer's reply
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High
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[url=mailto:adrian.garcia@acti.com]adrian.garcia@acti.com[/url]
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[url=mailto:david.regueiro@acti.com]david.regueiro@acti.com[/url]
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Thank you for using our Customer Helpdesk System!
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Best regards,
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ACTi team
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This is an automatic e-mail reply, please post any comments on the Customer Helpdesk directly!
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TEL: +886-2-2656-2588 | FAX:+886-2-2656-2599 | Email:[url=mailto:sales@acti.com]sales@acti.com[/url]
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保密警語 / Confidentiality Notice：本信件及附件內容為機密性資料，在未經發信人授權的情況下，請勿將內容以任何方式使第三人知悉。若您並非被指定之收信人卻知悉本信件及附件內容時，請勿將之揭曉予任何人並請告知原發信人後從您的電腦刪除所有相關文件（含已列印的文件）。謝謝您的合作。 This e-mail together with attachment(s) is confidential, it is intended for the recipient(s) named and purpose
stated above only and may contain information that is privileged and confidential. This email may also subject to attorney-client privilege and work product immunity, which shall not be waived in any event. ACTi Corporation and its affiliates reserve all intellectual
property rights in relation to this email and attachment thereto. Any copying, disclosure, distribution, review or use of this email or any information contained herein without the sender’s written consent is strictly prohibited and may be against the laws.
If you have received this message in error, or are not the named recipient(s), please immediately notify us by reply and delete this e-mail message together with all attached documentation from your computer. We do not represent that messages may not be interfered
with, may contain computer viruses or other defects and may not be successfully replicated on other systems. We shall not be liable for the message if modified. We also reserve the right to intercept and monitor the content of email message to and from our
system.