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投訴方式就不說了 之前板友都有教

投訴的是值班經理跟副店長
這次是退貨一個廚房用手動食物切絲器
購買時間超過一年(工讀生或魚可以選擇不看本文)
投訴理由是值班經理退貨規則交代不清與副店長態度囂張
(禁止任何人轉載或抄襲)

信件1(有混些台式英文 見諒)

    Hello Costco,

    I bought a Kitchen tool with NT 879 on Nov. , 2014 at the Costco
    of Dashun , Kaohsiung in Taiwan. ( Address:No.111, Dashun 1st Rd.,
     Gushan Dist., Kaohsiung City 804, Taiwan ) It's not useful and i
    got hurt from it so i put it in my cupboard and never used it
    again.

    I would like to refund it on Oct. 28, 2016 at the Costco of Dashun
     , Kaohsiung in Taiwan. The duty manager told me that I could not
    refund it because their refund policy is 30 days ago. I told him
    about the refund policy on white board behind the manager. Why did
     you not write refund's term on white board ? He said they don't
    need to write all policy on it but i searched refund policy on
    websites of Costco US even TW . Your refund policy all did not
    include refund's term. Why did the Taiwan manager use his opinion
    on Costco refund policy and refuse me to refund.

    Unfortunately, their deputy manager came there and told me that i
    couldn't refund it with tone discrimination. How can Costco allow
    your staff to tell your customers with this kind of manner even he
     is a deputy manager ? I think i were not the only one treated in
    Kaohsiung in Taiwan. The stores of Costco in Taiwan usually have
    their own opinion on refund policy.

    May I know how Costco return policy works exactly?

    Thank you.

信件2

    Hello Costco,

    I have sent email to you this morning on Taiwan standard time. I
    wrote that i tried to refund a kitchen tool on Oct. 28, 2016 at
    the Costco of Dashun , Kaohsiung in Taiwan. ( Add:No.111, Dashun
    1st Rd., Gushan Dist., Kaohsiung City 804, Taiwan )

    I want to say that their deputy manager tried to threaten me. If i
     wanted to refund , i needed to agree his words that i cannot
    refund again when i bought something for long time.

    But the refund policy of Costco is :
    How can I return my Costco.com order?
    We guarantee your satisfaction on every product we sell, and will
    refund your purchase price, with the following exceptions:
    Televisions, Tuner-Free Displays, Projectors, Major Appliances...

    He also said i can complain him to Consumers' Foundation. In fact,
     i think he didn't afraid it , because it didn't belong to our
    government. The guy tried to give me wrong information.

    I have been membership of Costco for 9 years. I never encountered
    this kind of bad thing. Your services in Taiwan are more worse
    than before.

投訴源由  Ａ=值班經理 Ｂ=副店長 Ｃ=店長





然後我就去投訴美國Costco了



你信嗎？
我是不信
過幾天要去給副店長洗臉
(禁止任何人轉載或抄襲)

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(walay211.): [心得] 向美國Costco投訴大順店囂張副店長 - CPLife板